Shipment is free when 2 or more frames are bought in the European Union.
Right to withdrawal
The sale is subject to Legislative Decree n. 206/05, which allows the customer (just private individuals) to exercise their withdrawal right within 7 days from the date the goods are received.
This right means the purchased goods can be returned and the purchase price then refunded.
Exceptions are the shipment costs and bank charges, which are the responsibility of the customer.
Our frames have a 10 year guarantee.
For any reports, claims or information, the customer can email us at firstname.lastname@example.org quoting the order number and an email confirmation will be sent that the message has been registered.
The package will be delivered to your home address by a specialised courier. If you are not at home when delivery is attempted, you will be left a notice.
Any goods that are faulty, damaged or shipped by mistake will be replaced with the responsibility of our operators, as long as the faults or damage are promptly reported to us.
The cancellation of a PRE-ORDER will result in a 30% penalty of the amount paid at the time of the pre-order, plus the cost of Paypal commissions and/or commissions for sending the refund payment using the blockchain.
You can cancel your order within two weeks of receipt.
You can return the new, unopened products within two weeks from the date they are delivered. They must be returned in the original packaging.
For further information about order cancellation and product returns, email us at email@example.com quoting the order number and an email confirmation will be sent that the message has been registered.